Welcome to the ShoreTel IP 230 User Guide. This guide introduces you to the features and functionality of your ShoreTel IP 230 phone, designed to enhance your communication experience with advanced call management, customization options, and intuitive navigation. It helps you master the essential operations and explore advanced features for efficient workplace communication;
1.1 Overview of ShoreTel IP 230 Phone
The ShoreTel IP 230 is a versatile VoIP phone designed for efficient communication. It features a backlit display, intuitive navigation, and essential call management tools. With support for both internal and external calls, it offers customizable buttons, advanced functionality, and seamless integration with other systems. This phone is ideal for users seeking a reliable and user-friendly communication solution.
1.2 Key Features of the ShoreTel IP 230
The ShoreTel IP 230 phone offers a backlit display, navigation buttons, and function keys for core telephony tasks. It includes customizable buttons, support for headsets, and advanced call management features like hold, transfer, and conferencing. The phone also supports speed dial and directory access, ensuring efficient communication. Its intuitive design and robust functionality make it a reliable tool for both internal and external calls in a business environment.
1.3 Importance of the User Guide
This user guide is essential for understanding and utilizing the ShoreTel IP 230 phone’s features effectively. It provides step-by-step instructions for setup, troubleshooting, and optimizing functionality. The guide helps users navigate the phone’s interface, configure settings, and resolve common issues. By following the guide, users can maximize the phone’s potential, ensuring efficient communication and productivity in their workplace environment.
Physical Features of the ShoreTel IP 230
The ShoreTel IP 230 features a sleek design with a high-resolution display, navigation keys, and customizable function buttons. It includes a built-in speakerphone, headset jack, and Ethernet ports for seamless connectivity, ensuring durability and ease of use in professional environments.
2.1 Phone Layout and Components
The ShoreTel IP 230 phone features a sleek, ergonomic design with a high-resolution display screen, navigation keys, and customizable function buttons. The handset is designed for comfort, and the phone includes a built-in speakerphone, a headset jack, and Ethernet ports for connectivity. The layout is intuitive, with clearly labeled buttons for core functions, ensuring easy access to call management and advanced features. LED indicators provide visual notifications for call status and system updates.
2.2 Display Screen and Navigation
The ShoreTel IP 230 features a high-resolution LCD display showing call information, menus, and status updates. Navigation is intuitive, with arrow keys for scrolling through options and a scroll button for quick access to menus. The display provides visual feedback, such as caller ID, call status, and soft key labels. Soft keys at the bottom change based on the phone’s state, offering contextual functions like call parking or hanging up, ensuring efficient navigation and operation.
2.3 Function Keys and Customizable Buttons
The ShoreTel IP 230 phone features function keys for core operations like Hold, Transfer, and Conference. Customizable buttons allow users to assign functions such as speed dial, monitored extensions, or call park. The buttons include green LED indicators showing their status, like active calls or assigned features. This flexibility enables users to tailor their phone setup for streamlined communication and enhanced productivity, aligning with their specific workflow needs and preferences.
Setting Up the ShoreTel IP 230
Unbox your ShoreTel IP 230, connect it to the network, and configure basic settings. Follow these steps to ensure proper installation and functionality.
3.1 Unboxing and Initial Installation
When unboxing your ShoreTel IP 230, ensure all components are included, such as the phone, base stand, and cables. Carefully place the phone on a flat surface and connect the power cord. Plug in the Ethernet cable to your network. If using a headset, insert it into the headset jack on the left side. Power on the device and complete the initial setup process, following on-screen instructions to prepare for use.
3.2 Connecting the Phone to the Network
To connect your ShoreTel IP 230 to the network, locate the Ethernet port on the phone and plug in the provided Ethernet cable. Connect the other end to your network switch or router; Ensure the phone is powered on and wait for it to obtain an IP address automatically via DHCP. If your network requires a static IP, configure it through the phone’s settings menu. Once connected, the phone will be ready for use.
3.3 Configuring Basic Settings
After connecting your ShoreTel IP 230 to the network, access the phone’s menu to configure basic settings. Use the navigation keys to adjust display contrast, set volume levels, and configure date and time. You can also customize ring tones and language preferences. Proper configuration ensures optimal performance and personalization. Refer to the menu options for additional settings to tailor your phone to your needs.
3.4 Connecting a Headset
To connect a headset to your ShoreTel IP 230 phone, locate the headset jack on the left side of the phone chassis. Plug in a supported headset, ensuring it is securely connected. The phone will automatically detect the headset, allowing you to switch between headset and speakerphone modes. Use the Headset key to toggle between devices. Ensure the headset is compatible with the ShoreTel IP 230 for optimal audio quality and functionality.
Placing and Answering Calls
This section guides you through making internal calls using the Speakerphone or Handset, placing external calls with the trunk access code, and answering incoming calls with a single button press.
4.1 Making Internal Calls
To make an internal call on your ShoreTel IP 230, press the Speakerphone button or lift the Handset. Dial the extension number using the keypad. The call connects automatically. If using the Speakerphone, press the button again to switch to the Handset during the call. Internal calls are indicated by a double ring tone, ensuring quick and efficient communication within your organization.
4.2 Making External Calls
To make an external call on your ShoreTel IP 230, press the Speakerphone button or lift the Handset. Dial the trunk access code (usually 9) followed by the external phone number. The call connects, and you can communicate with the external party. A single ring tone indicates an external call. Use the soft keys for options like parking the call or ending it. Ensure the correct access code is used for external dialing.
4.3 Answering Incoming Calls
To answer an incoming call on your ShoreTel IP 230, lift the Handset or press the Speakerphone button. A double ring indicates an internal call, while a single ring signals an external call. The caller’s name, number, and an incoming call icon will appear on the display if the information is available. Use the soft keys for additional options during the call, such as parking or transferring. Ensure you are prepared to handle the call efficiently.
4.4 Using the Speakerphone
To use the speakerphone on your ShoreTel IP 230, press the Speakerphone button. The button will light up, indicating the speakerphone is active. You can dial an extension or external number using the keypad. For incoming calls, press the Speakerphone button to answer. The caller’s name, number, and an incoming call icon will appear on the display if available. The speakerphone is ideal for hands-free conversations, allowing you to multitask while on a call.
Managing Calls
Managing calls on the ShoreTel IP 230 includes features like placing calls on hold, transferring, conferencing, and using call park for efficient call handling.
5.1 Placing Calls on Hold
To place a call on hold on the ShoreTel IP 230, press the Hold soft key during an active call. The caller will hear hold music, and the phone’s display will show the held call. You can resume the call by selecting it again or transfer it to another extension using the transfer option. This feature helps manage multiple calls efficiently without disconnecting the caller.
5.2 Transferring Calls
To transfer a call on the ShoreTel IP 230, press the Transfer soft key during an active call. Dial the extension or phone number of the recipient. If transferring externally, include the trunk access code. Press Transfer again to complete the transfer. The call will be redirected to the specified number, and the original call will remain active until the recipient answers or the transfer is completed.
5.3 Conferencing and Multi-Party Calls
To initiate a conference call on the ShoreTel IP 230, press the Conference soft key during an active call. Dial the additional participant’s extension or phone number. Once connected, press Conference again to merge the calls into a multi-party conference. Use the scroll button to manage participants or split the conference if needed. This feature allows seamless collaboration and communication with multiple parties simultaneously.
5.4 Using Call Park
Call parking allows you to place a call on hold in a virtual parking spot. To park a call, press the Transfer button, dial the call park code, and announce the parking spot to the caller. The system will hold the call until retrieved. To retrieve, dial the parked call code followed by your extension. This feature simplifies call management and enables retrieval from any phone in the system.
Advanced Features
Explore the ShoreTel IP 230’s advanced features, including Personal Call Manager, voicemail setup, directory access, speed dial configuration, and call forwarding options. Customize your communication experience with Do Not Disturb and other enhanced functionalities for streamlined productivity.
6.1 Using the Personal Call Manager
The Personal Call Manager allows you to efficiently handle multiple calls and customize your call management experience. With this feature, you can place calls on hold, pick up calls from other extensions, and manage call appearances. It also enables advanced options like call parking and transferring, ensuring seamless communication. Use the intuitive interface to organize and monitor active calls, enhancing your productivity and streamlining workplace interactions.
6.2 Setting Up and Using Voicemail
Setting up and using voicemail on your ShoreTel IP 230 is straightforward. Press the voicemail key or dial the voicemail extension to access your mailbox. Follow the prompts to set up your greeting and password. Retrieve messages by dialing your voicemail extension or using the voicemail key. You can also customize settings like message notifications and playback options for a tailored experience.
6.3 Using the Directory and Speed Dial
The ShoreTel IP 230 phone features a built-in directory for quick access to contacts. Use the scroll button to navigate through the directory and select a name to dial. Speed dial allows you to assign frequently called numbers to specific buttons, enabling one-touch dialing. Simply program the desired contacts using the phone’s menu, ensuring efficient communication for your most common calls.
6.4 Call Forwarding and Do Not Disturb
The ShoreTel IP 230 offers Call Forwarding and Do Not Disturb (DND) features to manage calls efficiently. Activate Call Forwarding by selecting Forwarding Options in the menu and setting your desired destination. When DND is enabled, a moon icon appears on the display. During DND, all incoming calls are sent to voicemail without ringing. Use these features to customize your availability and minimize interruptions, enhancing your productivity.
Customizing Your ShoreTel IP 230
Customize your ShoreTel IP 230 to suit your preferences. Adjust settings like ring tones, display brightness, and phone preferences for a personalized experience, enhancing productivity and comfort.
7.1 Customizing Ring Tones and Sounds
Personalize your ShoreTel IP 230 phone by customizing ring tones and sounds. Access the phone’s settings menu to choose from predefined tones or upload custom ringtones. Navigate to Settings > Audio > Ring Tones to explore options. You can also adjust volume levels or enable silent modes for specific times. This feature allows you to create a personalized experience, ensuring you never miss important calls while maintaining workplace focus and productivity.
7.2 Adjusting Display Settings
Customize your ShoreTel IP 230 display settings for optimal viewing. Navigate to Settings > Display to adjust brightness, contrast, and backlight timing. Enable or disable the screen saver and set idle timers to conserve energy. These adjustments ensure the display remains clear and readable, reducing eye strain during extended use while maintaining a professional appearance in your workspace.
7.3 Configuring Phone Preferences
Configure your ShoreTel IP 230 phone preferences to tailor your communication experience. Access the Settings > Preferences menu to customize ring tones, volume levels, and language settings. Adjust call handling options, such as call forwarding and do not disturb, to suit your workflow. Additionally, personalize your phone’s behavior for incoming calls, notifications, and idle states. These settings ensure your phone operates seamlessly, aligning with your unique needs and preferences for a personalized experience.
Troubleshooting Common Issues
Troubleshoot common issues like connectivity problems, audio distortion, or display malfunctions. Resetting the phone to factory settings or checking network configurations often resolves these issues quickly.
8.1 Resolving Connectivity Problems
To resolve connectivity issues, ensure the phone is properly connected to the network. Check the Ethernet cable and power supply. Restart the phone by power cycling it. Verify DHCP settings are enabled to obtain an IP address automatically. If issues persist, consult your network administrator or refer to the user guide for advanced troubleshooting steps to restore connectivity and ensure optimal performance.
8.2 Fixing Audio Issues
To address audio problems, ensure the volume is adjusted properly and the mute button is not activated. Check the headset connection if using one, as loose connections can cause poor sound quality. Restart the phone to reset the audio system. If issues persist, verify that the correct audio device is selected in settings. Consult the user guide or contact support for further assistance in resolving audio-related concerns.
8.3 Resetting the Phone to Factory Settings
To reset your ShoreTel IP 230 to factory settings, power off the phone; Press and hold the #, , and Speakerphone* buttons while powering it back on. Release the buttons when the phone restarts. This process restores default settings, erasing all custom configurations. Note that resetting will remove all user preferences and call history. Use this option only when necessary, as it will return the phone to its original state for troubleshooting or deployment to a new user.
Security and Maintenance
Ensure your ShoreTel IP 230 phone remains secure and well-maintained. Regularly update firmware, protect credentials, and follow best practices to safeguard your device and data.
9.1 Securing Your ShoreTel IP 230
Protect your ShoreTel IP 230 phone by securing physical access and safeguarding credentials. Use strong passwords, ensure firmware updates, and enable security features to prevent unauthorized access. Regularly review settings and maintain privacy to keep your device and communications secure.
9.2 Regular Maintenance Tips
Keep your ShoreTel IP 230 in optimal condition with regular maintenance. Clean the handset and display with a soft cloth, avoiding harsh chemicals. Ensure firmware updates are installed promptly to maintain security and functionality. Check network connections and cables for stability. Regularly restart the phone to clear cached data and ensure smooth performance. These practices help preserve the phone’s longevity and reliability.
9.3 Updating Firmware
Regular firmware updates ensure your ShoreTel IP 230 operates with the latest features and security patches. To update, connect the phone to your network and check for available updates via the phone’s settings menu. Follow on-screen instructions to download and install the new firmware.Restart the phone after completion to apply changes. Always ensure updates are sourced from ShoreTel or authorized providers to maintain system integrity and functionality.
Accessories and Compatibility
Explore compatible headsets, network equipment, and expansion modules designed for the ShoreTel IP 230. These accessories enhance functionality and ensure seamless integration with your phone system.
10.1 Recommended Headsets
For optimal audio quality, use compatible headsets with your ShoreTel IP 230. Connect a supported headset to the headset jack on the left side of the phone. Ensure compatibility by checking ShoreTel’s approved list. Popular options include Plantronics and Jabra headsets, offering crystal-clear sound and comfort. Choose wired or wireless models based on your preference for flexibility and convenience during calls.
10;2 Compatible Network Equipment
Ensure optimal performance of your ShoreTel IP 230 by using compatible network equipment. The phone supports ShoreGear switches, such as the SG-220T1, and is compatible with Power over Ethernet (PoE). For reliable connectivity, use a ShoreTel-recommended network infrastructure. Refer to the ShoreTel compatibility list or consult your IT department for specific hardware recommendations to guarantee seamless integration and functionality.
10.3 Expansion Modules
Enhance your ShoreTel IP 230 phone’s functionality with expansion modules. These modules provide additional features such as extra call appearance buttons, programmable keys, and integration capabilities. ShoreTel offers compatible modules designed to expand the phone’s capacity and customize its use. Ensure modules are purchased from authorized ShoreTel providers for compatibility. Refer to the ShoreTel documentation for installation and configuration guidelines to maximize your phone’s potential.
Thank you for exploring the ShoreTel IP 230 User Guide. This comprehensive guide has covered key features, setup, and advanced functionalities to help you master your phone. By following the instructions and tips provided, you can optimize your communication experience. Happy calling!
11.1 Summary of Key Features
The ShoreTel IP 230 phone offers advanced call management, customizable buttons, and an intuitive interface. It supports internal and external calls, call holding, transferring, and conferencing. The phone features a clear display, function keys for quick access, and compatibility with headsets. Additionally, it includes options for call forwarding, do not disturb, and voicemail. These features enhance communication efficiency and streamline workplace operations, making it a versatile tool for business environments.
11.2 Final Tips for Optimal Use
To maximize your ShoreTel IP 230 experience, regularly update firmware and customize settings to suit your workflow. Explore advanced features like call forwarding and voicemail for enhanced productivity. Use the directory and speed dial for quick access to contacts. Familiarize yourself with function keys and programmable buttons to streamline operations. Keep the phone clean and ensure proper network connectivity for optimal performance. Refer to the user guide for troubleshooting and maintenance tips to ensure longevity and efficiency.
Additional Resources
- ShoreTel Official Documentation provides detailed guides and manuals.
- Visit Online Support for troubleshooting and FAQs.
- Engage with the ShoreTel Community Forums for user discussions.
12.1 ShoreTel Official Documentation
The official ShoreTel documentation provides comprehensive resources, including detailed user manuals, quick reference guides, and technical specifications. These materials are available on the ShoreTel website and cover topics such as phone setup, advanced features, and troubleshooting. Additionally, the official documentation includes firmware updates and compatibility information to ensure optimal performance. It serves as a primary source for both users and administrators to resolve queries and enhance their ShoreTel experience.
12.2 Online Support and Community Forums
ShoreTel offers extensive online support and community forums where users can access troubleshooting tips, user discussions, and expert advice. These platforms provide valuable resources for resolving issues, optimizing phone usage, and staying updated on best practices. Engaging with the community allows users to share experiences and gain insights, ensuring they maximize the functionality of their ShoreTel IP 230 phone.
